Terms and Conditions

Effective Date: September 30, 2025

1. Introduction

These Terms and Conditions (“Terms”) govern the use of the website purelyzenow.com (“Purelyze”) and the purchase of our devices, accessories, and related services. By accessing or using our site, you agree to these Terms and to our Privacy Policy.

2. Eligibility

You must be at least 18 years old or have legal capacity in your jurisdiction to place orders or create an account.

3. Services and Products

Purelyze offers smart devices, accessories, digital downloads, and related services. Availability may vary and we reserve the right to discontinue or modify offerings without prior notice.

4. Orders and Payment

All orders are subject to acceptance and availability. Payments are processed securely through third-party providers. We do not store credit card details.

5. Refund and Return Policy

5.1 Services

  • If you purchase a service (such as installation or extended support), you may cancel and request a refund up to 48 hours before the scheduled start.
  • If you miss or cancel a booked service less than 48 hours before, refunds are not available, but you may request to reschedule once without additional cost.
  • Services already rendered are non-refundable.

5.2 Digital Products

  • Digital downloads (such as manuals or software tools) are non-refundable once delivered, as they cannot be “returned.”
  • If you experience technical issues preventing access, please contact support within 14 days for resolution or replacement access.

5.3 Physical Goods

  • You may return unused physical products (devices or accessories) within 14 days of delivery for a full refund.
  • Products must be returned in original condition and packaging. You are responsible for return shipping costs unless the item was defective or incorrect.
  • Refunds will be processed within 14 days of receiving the returned goods using the same payment method as the original transaction.
  • Opened consumables or items damaged due to misuse are non-refundable.

6. Delivery

Estimated delivery times are provided during checkout. We are not liable for delays outside our control. Risk passes to you upon delivery.

7. Limitation of Liability

To the maximum extent permitted by law, Purelyze is not liable for indirect, incidental, or consequential damages arising from the use of our site or products.

8. Governing Law

These Terms are governed by Swiss law. Any disputes shall be resolved in the competent courts of Switzerland.

9. Contact

For questions about these Terms, contact us at:

Purelyze
Semperweg 87, 5242 Birr, Switzerland
Phone: +41 62 401 70 90
Email: privacy@purelyzenow.com